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Love Mexico & BEYOND

December 2-5, 2018
  • Created with Sketch. Riviera Maya, Mexico

DESCRIPTION

HOTEL XCARET MEXICO & OCCIDENTAL AT XCARET DESTINATION

Register now to receive the reduced registration fee of $369.

This promotional rate will increase and there will never be a published rate that is lower.

The perfect event for travel agents and destination wedding planners that specialize in destination weddings and romance travel.



LOVE MEXICO & BEYOND RIVIERA MAYA 2018

Love Mexico & Beyond is a unique, educational, and networking event developed by IADWP in partnership with the tourism boards from the major wedding and honeymoon destinations, and to showcase them as premiere destinations for weddings, honeymoons, and romance travel. Hosted at our two co-host hotels, Hotel Xcaret Mexico and Occidental at Xcaret Destination in the Riviera Maya, Love Mexico & Beyond will bring Wedding Planners and Travel Agents from North America, with international business experience, for 3-days of educational sessions, networking events, and the opportunity to meet with the top suppliers in the industry including: top international destinations, the best hotels and resorts, as well as other vendors that service the destination wedding and romance travel segment. This event will enable all participants to be educated by top international speakers, all experts in their fields; and best of all, experience the Riviera Maya and Cancun, one of the top romance destinations in the world.

North American wedding industry professionals will benefit from:

An exceptional educational program. 4 day / 3-night all-inclusive accommodations.

(Single occupancy and colleagues from the same company sharing room in double occupancy.)

Training sessions specifically designed for Travel Agents and Wedding Planners with educational sessions on all aspects of managing your business, and destination weddings as well as romance travel.

Meeting with international experienced personalities within the travel, wedding & romance industry.

8 hours of networking with representatives of various international destinations, resorts and service providers.

LOVE MEXICO & BEYOND WILL HELP YOU TO IMPROVE, EXPAND AND INCREASE YOUR TRAVEL AND DESTINATION WEDDING BUSINESS!


Planning to attend the Karisma GIVC awards after Love Mexico and Beyond this year?

Our main conference check-out date is the same day as the GIVC check-in date. For your convenience, we are excited to offer complimentary transfers from the Hotel Xcaret Mexico and the Occidental at Xcaret Destination Hotel on December 5th to the El Dorado Royale

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Schedule

December 2

Registration

8:30AM - 5:30PM

Site Inspections of Host Hotels

Welcome Reception - 10th Anniversary Celebration

Welcome reception and 10th anniversary celebration will be held at Xcaret Park.

Join us in celebrating at this special event.

Welcome Dinner

Our opening welcome reception and dinner will be a memorable event celebrated at Xcaret Park.

Special Anniversary Event!

Join us for the night show at Xcaret Park and a night to remember!

Step into a world of exciting performances and traditional music. We invite you to witness the celebration

December 3

Trade Show and Networking

By Popular Request - Dinner and Evening On Your Own

Evening on your own to enjoy and explore your resort.

December 4

Getting To Yes by Listening Instead of Talking

JAMES FELDMAN

Hearing what your clients are saying could be the key to closing more sales.

The Secrets Of Success: 12 Lessons To Enhance Your Career

DAVID CARUSO
Be the best that you can be!
12 proven methods to your personal success.

Selling and Marketing to Brides and Grooms

SUSAN SOUTHERLAND

Do you want to increase your annual revenue? Would you love to maximize the sales you make with existing clients? You would be surprised how easily you can do that once you know the four planning phases that every couple goes through during the planning process.
In this seminar you will learn:
· The four phases and their importance in the sales process
· How to change your messages to appeal to couples during each phase
· How to create options that can lead to last minute bookings

Destination Weddings

AMARJIT KESHAV

Indian weddings can be complex.
What an Indian bride is looking for! This session will describe the different celebrations and how to help your clients get the full value they are looking for.
   Go over properties that do a great job
   How to help with the planning side
   How not to offend a bride

Romance Marketing in a Digital World

SUSAN SOUTHERLAND

Making a successful social media strategy can feel like trying to cash in frequent flyer points over Christmas break. Which social network do I use? What do I say? How can I get all of this done and still find time to take care of my clients? Using all forms of social media effectively isn’t easy, but it can be done. In this seminar you’ll learn: 

  • How to create a value proposition that ensures couples will plan with you rather than   planning alone
    How to decide what to post
    How to manage your social media efficiently so you don’t waste time
    How to connect with influencers in your industry to help get noticed

Destination Wedding Designer: Dynamics of Designer Destination Weddings

ADRIANNE HARRIS

Facebook Live for Your Romance Business

VANESSA MCGOVERN

Learn how to leverage Facebook Live to deepen your expert status and to convert your followers into clients. In this session you will learn how to go live, how to market yourself effectively while using Facebook Live and how to re-purpose your live videos for additional exposure for your business.

“Sign On the Dotted Line: The Importance of Contracts to the Success of Your Destination Wedding Business”

ROLANDA CHAMBERS

Protect your client and protect yourself!
In the travel industry, many travel agents, especially newer agents, are sometimes more interested in booking travel. They tend to overlook the importance of protecting their business assets and their brand. Therefore, they often forego the necessity of entering into contracts with their clients. Whether you charge fee for service, monetary retainer, etc., it is important to set out the terms & conditions of how the agent client relationship will work. This presentation will focus on the responsibilities of the agent, as well as those of the client. We will also look at why size does not matter, whether contracts are iron clad, and what happens when things go wrong.

Heart Not Hustle: The Secret to Getting More Out of Your Business by Doing Less

MARGIE JORDAN

Open your eyes to the possibility of how things could be (as well as where they are not working currently in your business) and learn real, actionable steps you can implement in order not to work 24/7 in order to succeed.

The Proposal - How To Get Them To Say Yes

TERRICA SKAGGS

You have the potential to make your proposal the second-most memorable one during a couple's engagement. While others send out price sheets and generic information, learn how to make your proposal appear tailored to their event, leaving them excited for the next step -- booking.

   Intake questionnaire to customize your message
   How to make your lead an educated buyer
   The one thing you are leaving out of your proposals that is costing you money

Break The Glass - Jewish & Interfaith Weddings

STEPHEN "RABBI STEVE" SPIEGEL
This session will help you to understand the differences and needs of your clients who are looking to have a Jewish, or inter-faith wedding.

Creating Brand Chemistry How To Stand Out In A Sea of Mediocrity and capture the hearts (and wallets) of your clients

LAURA BEAUPARLANT

Is your brand attracting the right clients? Learn what you can do to be your catalyst for change.

Understanding Your Avatar

CELINE WILLIAMS

This session is focused on identifying and creating your Ideal Client Avatar and most importantly, understanding and learning not only how to serve them best but also how to market and sell to them better. Because as we both know, the most effective marketing and most successful businesses have a deep understanding of their avatar so they can be proactive, instead of reactive.

Bidding Wars - Price Lists From Real Wedding Pros

BETHEL NATHAN

Whether you have been in business for 10-years of 10-minutes, your pricing dilemma goes away. Are you leaving money on the table? How do you explain why you charge more than your competitors?  
   Should you post your price list online?  
   Best time to reveal your price
   Sample price lists from real wedding pros
 

A Picture Is Worth A Thousand Words - Tools To Create Custom Snapchat and Instagram Images

TABITHA MCCAUSLAND

Professional graphic designers curate your images, but they charge $100 an hour. Post unique images to drive the highest engagement with your potential clients.

   Photos that connect you to your customers faster.
   Template libraries that won't break your bank.
   Color and formatting tips for social media.



Farewell Cocktail Reception

Farewell Dinner

PRE & POST PROGRAM

COMPREHENSIVE MARKETING WORKSHOP (PRE-CONFERENCE)


$ 199.00 USD

AVAILABLE

2-Day Comprehensive Marketing Workshop 

November 30 - December 2, 2018

This intensive workshop will cover all aspects of marketing, including how to sell yourself, your image, creating or renovating your website, creating or renovating your Facebook presence, Instagram, Pinterest, Twitter, LinkedIn, etc.
This comprehensive program's faculty is comprised of leaders in the travel, marketing and sales industry. Learn how to become more visible to potential clients, tips and techniques to increase your profitability while learning how to work easier. 

Includes:
  All Inclusive resort accommodations
  Round trip transfers
  Events and more! 

Participation will be limited to groups of approximately 25 attendees

Sessions & Faculty:
*D-A-T-I-N-G Your Customers: It's All About Relationships/James Feldman
*Building Your Brand Foundation/Laura Beauparlant
*Marketing in a Millennial World/Celine Williams
*Time Management - The Road to Success/Bethel Nathan
*List Building–Online list building techniques that work/Lisa Fletcher
*The ins and outs of Snapchat and Instagram/Tabatha McCausland
*Being Socially Authentic and Why It Matters/Margie Jordan
*Stop Clients From Choosing Your Competition/Susan Southerland
*Ask The Experts/Faculty
*List Building-Off Line List Building/Lisa Fletcher
*Blogging For SEO/Susan Southerland
*A Picture is Worth More Than  1,000 Words/Tabatha McCausland
*What Your Website Says About You and Your Business /Bethel Nathan
*Cellphonography-A Guide/Vincent Van den Berg & Tabatha McCausland
*Live Reads of Your Digital Marketing – You Are In the Spotlight/Faculty
*Relationship Building–Nurturing a list thru Email Marketing/Lisa Fletcher





CANCUN SITE INSPECTIONS (PRE-CONFERENCE)


$ 199.00 USD

AVAILABLE

2-Day Hotel and Resort Site Inspections in Cancun

November 30 - December 2, 2018

This 2-day program will provide you the opportunity to visit approximately 12-14 resorts in the Cancun area.
Particular focus will be given to wedding locations, accommodations, and resort amenities. Each resort will provide participants with necessary wedding planner contact information, wedding packages, wedding locations, etc. that can be used as a reference for your future clients. 

Includes:
  All Inclusive resort accommodations
  Round trip transfers
  Events and more! 

Participation will be limited to groups of approximately 25 attendees


COZUMEL EXPERIENCE (POST-CONFERENCE)


$ 229.00 USD

AVAILABLE

2-Day Cozumel Experience 

December 5 – 7, 2017

This 2-day program will include:

  2-nights accommodations at an all-inclusive resort in  Cozumel
  All ground transportation for program
  Round trip ferry Playa del Carmen / Cozumel / Playa del Carmen
  Passion Island - Site Inspection and lunch
  Reef Snorkel Tour
  El Cielo Island
  Playa Mia Grand Beach and Water Park
  Caribbean Sail Excursion along the Cozumel coastline 
  Stella Maris Chapel Site Inspection
  ...and much, much more!!! 


Includes:
  All Inclusive resort accommodations
  Round trip transfers
  Events and more!

Participation will be STRICTLY limited to the first 25 participants who register


RIVIERA MAYA EXPERIENCE (POST-CONFERENCE)


$ 199.00 USD

AVAILABLE

2-Day Riviera Maya Experience 

December 5 – 7, 2017

This program will include 2-nights accommodations at a Riviera Maya resort where you will have the opportunity to experience the resort the  way your clients do.
A special group cocktail reception and dinner will be included.
Additionally, there will be a special ‘experience’ included that is unique to the destination.

Experiences will be assigned no more than 4 weeks prior to the start of Love Mexico and will be reserved based on a first-to-register, first choice basis. 

Includes:
  All Inclusive resort accommodations
  Round trip transfers
  Events and more!

Participation will be limited to groups of approximately 25 attendees


RIVIERA MAYA SITE INSPECTIONS (POST-CONFERENCE)


$ 199.00 USD

AVAILABLE

2-Day Hotel and Resort Site Inspections in Riviera Maya

December 5 - 7, 2018

This 2-day program will provide you the opportunity to visit approximately 10-12 resorts in the Riviera Maya area.
Particular focus will be given to wedding locations, accommodations, and resort amenities. Each resort will provide participants with necessary wedding planner contact information, wedding packages, wedding locations, etc. that can be used as a reference for your future clients.

Includes:
  All Inclusive resort accommodations
  Round trip transfers
  Events and more!

Participation will be limited to groups of approximately 25 attendees


Faculty

IADWP

DAVID CARUSO

As an internationally celebrated event planner and designer, David Caruso is known for the creativity, elegance and attention to detail that is evident in every event he designs. Caruso is extremely well known for producing elegant and elaborate events over the past 16 years since he’s been in business. He has transformed ballrooms into fantasy lands and backyards of private estates into magical expressions of his client’s style and personalities. Recently, David has produced events in Wisconsin, Chicago, Miami, Seattle, Scottsdale, San Diego, Hawaii, Puerto Rico and the West Indies. David is also a professional speaker hired to present on the topics of weddings, lifestyle, business, design and more, having conducted speaking appearances all over the globe. David is a fixture on Milwaukee’s NBC show, “The Morning Blend”, presenting his popular “Entertaining in Style with David Caruso” segment. He has made guest appearances on television news and talk shows in Chicago, Phoenix, Denver and Washington DC as well as contributed to radio outlets nationwide. His work has been featured in key print publications including the nation’s leading bridal magazine, BRIDES Magazine, as well as Catering Magazine and others.


In 2018, David will launch two Designer Collections in partnership with BBJ Linen. The collections, Palm Beach Chic and Tuscano Vita, will be available for rent nationwide and include exclusive linens hand-selected and designed by David. In conjunction, www.SignatureStyleByDavidCaruso.com will launch as a new online site featuring the linen collections and other stylish items for purchase. David has served two terms as the President of the Southern Wisconsin Chapter of National Association for Catering and Events (NACE). He has received multiple top national awards from NACE in the following categories: Best Table Production of the Year, Best Wedding of the Year—Budget Greater than $100,000.00, and the ultimate industry accolade, Event Planner of the Year. At the beginning of 2013, Special Events Magazine included David on their annual 30 Under 40 feature - a list of 30 young event professionals from around the globe gifted with both the talent and drive to take our industry to the next level. At the start of 2012, David was named by The Business Journal as one of Milwaukee’s Forty Under 40 - featuring profiles of 40 Milwaukee-area individuals under the age of 40 who are making a difference in their professions and communities. In the same year, he was named by M Magazine as one of 11 Milwaukeeans who make a chic statement through their personal style. Additionally, David is one of the producers of Milwaukee’s Magnificent Bride Wedding Show which is Wisconsin’s premier wedding industry event of the year.


JAMES FELDMAN

James D. Feldman is a serial entrepreneur. He is an innovation, marketing and promotion expert. As the CIO (Chief Innovation Officer) of his own performance improvement companies, he is a keynote business speaker, an entertaining motivational speaker, author of 14 books and hundreds of articles.

James started to understand the distinction between rewards and recognition at an early age. In high school he started his first merchandise company to deliver party favors for proms and events. As the business grew he used his photography experience to create a ‘party favor’ catalog that migrated into personalized merchandise rewards and awards for other organizations.

Recognized as a market leader Jim started to make formal presentations about how to distinguish between rewards and recognition and provided insights to McDonalds, General Tire, Microsoft, Neutrogena, Vidal Sassoon, Disney and others.

His companies have serviced both huge companies like Toyota, Wrigley’s, Greyhound, Knudsen, Nissan, Ford, Frito-Lay, and consolidations such as Beatrice, Hewlett-Packard, AT&T, etc.

This lead him to create Le Grande Event. Targeted to high net worth clients and large companies his organization delivered award winning meetings all over the world.

He was a pioneer in the creation of loyalty programs that offered more experiential elements so that redemption choices included individual incentive travel as well as branded merchandise. James realized that ‘speaking’ to the needs and aspirations of his client’s customers and employees required education.

His message of ‘One Size Does Not Fit All’ has become a classic phrase that represents the needs for better designed programs and more targeted rewards. Today James is a sought-after speaker that identifies future trends and helps guide his clients on the Journey To Bright Ideas™.

IADWP

IADWP

MARGIE JORDAN

With over 11 years experience as a travel agency owner, Margie Jordan is Vice President of Agency Education with CCRA Travel Commerce Network. Margie started her career as a marketing professional leading teams of creative professionals in the real estate industry. It wasn't long before Margie took her knowledge and built a successful travel agency in Jacksonville, FL. Known for being a social media guru, Margie is a frequent speaker for many industry conferences. In her role with CCRA, Margie leads the Agency Education initiative which includes 4,000+ travel agent members, Chapter and Regional Directors.​


LAURA BEAUPARLANT

Laura Beauparlant is an award-winning speaker, a college professor, a design and branding expert and the founder of Lab Creative. Her mission at Lab Creative is to help small business owners create strong, memorable brands that consistently attract their ideal clients. Laura has helped countless small business owners and entrepreneurs gain confidence and grow their businesses through unforgettable branding.

IADWP

IADWP

STEPHEN “RABBI STEVE” SPIEGEL

For the last five years as a resident of Playa del Carmen, Mexico, Rabbi Steve has officiated hundreds of Destination Weddings. He is the only modern progressive Rabbi living full time in Mexico and his name has become synonymous with not only Destination Weddings, but also with other life-cycle events such as Destination Bar and Bat Mitzvahs, and Destination Conversions as well. He has a background in marketing as well as business management in the not for profit sector, so his attention to detail as well as an ability to identify needs is fine tuned. Rabbi Steve brings his unique personality and sensitivity to each event gaining the respect and admiration of planners, coordinators, photographers and others. He is the co-founder of the Jewish and Interfaith Wedding Institute, granting certification through education to professionals in the wedding industry.


CELINE WILLIAMS

Céline Williams is an award-winning business strategist, design thinker and subject matter expert who is focused on delivering high-end solutions to clients around the world as part of her reVisionary Framework.

She has over 15 years experience working in and with fast growing organizations, small businesses, and entrepreneurs, and is a trusted advisor and thought leader on leadership, performance, culture, and combining designing thinking and business. Her innovative approach is an ideal mix of empathy, energy and edge - challenging her client’s beliefs and assumptions so they can take the powerful actions required to realize immediate success. 


She values connection, authenticity, collaboration, and innovation and brings an unwavering sense of humour to everything that she does. She presents regularly on culture, leadership, failure, and connection, and is always happy to talk about the changing face of business.

IADWP

IADWP

SUSAN SOUTHERLAND

Entrepreneur, event planner, author, business consultant, wife, and mother of four, Susan Southerland is one of the foremost experts in the event industry today. She is president of Just Events Group, Inc., an event management company encompassing Just Marry! Just Right! Destination Management, and Just Celebrate! three brands that service events from intimate weddings to elaborate corporate functions. She applies her business savvy toward sharing tips and insights with new and established entrepreneurs throughout the world. Susan’s exceptional events have been featured numerous times on The Travel Channel, Style Network, and The Learning Channel. Her cutting-edge advice has headlined national television news and radio broadcasts, and has appeared in Inc. Magazine, The Wall Street Journal, The New York Times, USA Today, and periodicals around the world. She is also a regular contributor to the Huffington Post.


Her career began in weddings and has since expanded to include all types of events. The Just Marry! Division of her company is the official wedding-planning partner of Universal Orlando Resort, and Susan is the National Wedding Expert for renowned publication and online resource, Perfect Wedding Guide. Her wedding expertise is so widely recognized and loved that she was even given the prestigious recognition as one of only 30 wedding planners worldwide as an "A-List Planner" by Destination Weddings and Honeymoons Magazine and was named one of the top 25 most influential wedding planners in the world by Event Planning University. Susan shares her business advice at conferences such as Wedding MBA, The Rental Show, National Association of Catering Executives, Inc. Women’s Summit, and CaterSource, as well as local seminars throughout the country. She revitalized the wedding programs for internationally renowned corporations like Royal Caribbean International, Universal Orlando Resort, and Loews Hotels and she works one-on- one coaching wedding and event professionals, who want to make their businesses flourish while maintaining sane work and personal environments. Look for Susan’s books, The Susan Southerland Secret: Personality Marketing to Today’s Bride (for the trade) and The Perfect Wedding Workbook (for the consumer) available at Barnes and Noble, Amazon, and Booksamillion.


BETHEL NATHAN

Bethel Nathan is a San Diego-based wedding officiant. She launched Ceremonies by Bethel in 2009, finding and enjoying a niche for non-religious and non-traditional couples, and quickly built a strong business and full calendar. In just eight years, Bethel went from a brand-new business to having done almost 800 weddings and selling out each year for the past five years, as well as winning key industry awards for every year since her launch. Combining her background working for both large and small companies, including nine years working for large investments banks around the globe, along with her passion and skillset, and strong support for marriage equality, Bethel found the right way to build a successful and award-winning business that fit her. And she now enjoys helping others across the country to do the same as a business coach and speaker. Bethel lives in San Diego with her husband, Jason, and they enjoy traveling and scuba diving in exotic places whenever possible.

IADWP

IADWP

TERRICA SKAGGS

Spreading her metropolitan style throughout the low country, Terrica Skaggs has been creating exquisite weddings and events in the Golden Isles area for the past ten years. Specializing in modern Southern weddings, she believes in creating custom experiences inspired by her clients’ love stories while infusing technology and efficiency. Selected as Jekyll Island's Dream Wedding Planner for its Dream Wedding Giveaway, Terrica’s weddings and expertise have been featured in The Knot, Southern Weddings, Munaluchi Bride, HLN tv, Style Me Pretty and a host of others. Launching her new education system, "The Art of Wedding Coordination" in Spring 2017, Terrica is an ardent educator of those in the wedding industry, believing in the "each one, teach one" mindset. As an avid lover of cake and champagne, you'll find her at home in the Golden Isles with her four “fabutots”, and when not entertaining family and friends, she’s frequently binging on RuPaul’s Drag Race and competition reality TV.


TABITHA MCCAUSLAND O'NEILL

Tabitha Photography

Tabitha has photographed weddings for the past 17 years in 14 different countries. She has been featured in over 24 different wedding magazines, from Grace Ormonde to Martha Stewart Weddings. Her photographs have graced the cover of 6 magazines and her clients include numerous celebrities from NBA players, UFC Champions and TV Hosts.  When she is not photographing weddings, she is known as the "Social Media Diva", and enjoys teaching wedding professionals how to grow their business profits using Social Media.

IADWP

IADWP

AMARJIT KESHAV

She was born in Uganda East Africa, to Indian parents who struggled to make a life for themselves away from India. She grew up there in a very diverse community. At the age of seven her family moved to England and they began a new life there.


Her parents worked extremely hard to make a living and raise their nine children. She grew up with people from all nationalities, walks of life and backgrounds. She loved learning about her culture and went to college to learn languages. After marrying her husband who was in the British air-force they moved to the USA. They lived in Los Angeles and now in Tennessee; they began learning about the travel industry and have raised three children. For the last thirteen years she has been in the travel industry, her biggest accomplishment has been winning the top award for Palace resorts (2017) for top producer for Mexico over other agents in Canada/USA/UK/Europe and South America.

She has won several other awards from Karisma resorts as well as Palace resorts, over the years. What makes her unique is that she takes the time to listen to her clients which is the key component to a successful destination wedding or honeymoon. She is diverse and can work with any culture due to the way she was raised.


ADRIANNE HARRIS

Wedding Business Designer and Planner of celebratory events that make your heartbeat; Adrianne Harris captures the essence of her clients heart and transforms the ordinary into lifelong joyous experiences.


Well known for her exquisite detailing and sparkling sense of style, she is the Creative Director and owner of Blessed Events NY. Well respected within the wedding events industry and acknowledged as the 7th Avenue Event Designer by her clients, students, and industry colleagues alike. She honed her skills as a fashion designer for many years within the heart of New York city’s fashion district and has an effortless gift for infusing couture fashion styling into every event which has become her signature.


Adrianne has designed for renowned design houses such as; Jones New York; Donna Karan; and Carmen Marc Valvo; also hailing as an alumna of the Fashion Institute of Technology. Ten years ago Adrianne pursued her love for both fashion and wedding planning which has proved to be a natural fit within the events industry and her entrepreneurial business.
Breaking into a personal branded business designing meaningful events for illustrious clientele was a turning point as a result of Adrianne's clients desiring touches of refined luxury and exclusive atelier services. A turning point leading to a lifetime of “ ah.mazing ” memories for her clients.

IADWP

IADWP

CAROLINE BELGRAVE

Who is she? That woman with the infectious giggle, wicked humor, devilish smile and boundless energy? Caroline Belgrave, CTA, CTIE, is a Business Development and Education Manager for Nexion®, a host agency with operations in both the United States and Canada. She is also the creator of the OneLove Wedding shows in Western Canada, an inclusive celebration of love.

Long before 2008 when Caroline entered the travel industry she had a passion for all things travel, social and romantic. This passion led to her certification as a Destination and Honeymoon Specialist, a South Asian Destination Wedding Specialist and a graduate of the Gay Wedding Institute.

She is a self-professed socialite (lover of all things social media) and the winner of the 2017 PaxNews Social Media Guru Award of Excellence. Authenticity is the soul of her teaching as a Social Media Coach and Manager. Having contributed to the Afro News Newspaper as well as being featured in Wedding Bells, Real Weddings and VanCity Bride she believes telling your authentic story is paramount in building valuable long-term client relationships.


ROLANDA CHAMBERS

ROLANDA CHAMBERS is a full-time travel agent and the owner of Golden Voyage Travel, located in Owings Mills, Maryland. She has been in the business of selling travel for over ten (10) years. Rolanda is a member of NACTA and has been accredited by IATAN since 2016.
Prior to becoming a travel agent, Rolanda enjoyed a lengthy career in the legal field, where she worked her way up from the position of administrative assistant to the position of paralegal. During her 28-year legal career, Rolanda drafted several contracts, including employment agreements, independent contractor agreements, articles of organization or incorporation, business operating agreements, product placement agreements, and more. After operating her travel business part time for over seven (7) years, in December, 2014, Rolanda left her career in law to operate her travel agency full time.
Besides her enjoyment of travel, Rolanda is a diehard Baltimore Ravens fan. She also enjoys diverse genres of music, reading mystery novels, reality television and spending time with family. One of her greatest passions, however, is sharing the knowledge she has gained in her life and career with others. Rolanda often serves as a de facto mentor to people whenever the opportunity presents itself.
Rolanda currently resides in Baltimore, Maryland. She has three adult children (John, Stacie and Jeremy) and one grandson (Brandon). She is also a licensed security guard, with security credentials in both the State of Maryland and the State of Texas.

IADWP

IADWP

LISA FLETCHER

Lisa began creating custom itineraries for luxury clients to both Europe and Hawaii back in the early 1980s. Her knowledge of Hawaii is unparalleled; she knows just about everything there is to know about the most desirable destinations and has a huge portfolio of contacts at the resorts who are positioned to deliver VIP treatment to clients. Her travel business, Signature Escapes, was known for its high levels of service and engagement through her popular weekly electronic newsletter.
Lisa has served the industry she loves in many capacities, including a 2-year stint on the inaugural Advisory Board for Global Travel Marketplace, leading peer-to-peer educational sessions at multiple CruiseWorld conferences and being one of only 3 retail agents asked to participate in the 2017 Hawaii Travel Leadership Forum, hosted by Travel Weekly, in Honolulu.
Since 2014, Lisa has dedicated a significant amount of her time and energy to coaching and supporting fellow agents as the mentor for the Gifted Travel Network’s new-to-the-industry training program, the Travel MBA. She officially joined the Gifted Travel Network/Global Institute for Travel Entrepreneurs team full-time as Director of Education and Training in June of 2017 and is a well-known and highly-respected speaker, motivator, mentor and “mama bear”.



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